1. Lesson slots will be assigned by the month, at the minimum.
2. Lesson slots are
Requested in advance (Use the enclosed Lesson Request Form Sheet, preferably one month in advance.)
Solidified by discussion with Natalie Eastman of A Higher Note
Paid for in advance
3. Payment for lessons is due on or before the first of each month. If one month has gone by without a payment being received, lessons will be put on hold until the account is up to date. If two months go by without a payment being received by A Higher Note, your time slot will be forfeited.
4. Cancellations. 24-hour notice is required for cancellation (earlier is appreciated, if you are aware of a conflict with your time slot). Student (or Parent) is responsible for lesson payment for cancellations made within 24 hours of lesson time. Family emergencies are, within reason, taken into consideration.
You may cancel for any reason without penalty (according to the aforementioned guidelines) up to four (4) times in one "school-calendar year" (beginning of September through the end of May).
PLEASE NOTE: Due to the nature of music lessons, as well as the nature of running a business, we cannot allow students to repeatedly cancel and still maintain their time slot. After four (4) unpaid cancellations in one calendar year, your time slot will be forfeited.
Cancellations must be called in directly to the instructor at least 24 hours in advance to (Natalie Eastman 203.887.0778). Voice mail messages may be left and will count as a valid cancellation.
Email cancellations are not accepted if not acknowledged by the instructor prior to 24 hours before the lesson.
If you cancel with less than 24 hours notice, you will be charged for that lesson time (this includes cases in which the student emailed the instructor, but the instructor did not view the email prior to the 24-hour cutoff - the student will be charged).
Make-ups are subject to availability and will be at the instructor's discretion.
5. Lesson Days. Lessons are held on Tuesday and Thursday evenings and Wednesday afternoons in Natalie Eastman's home.
6. Recording. Voice Lessons will be digitally recorded as often as possible. The student is required to provide his/her R/W-CD or a flash drive for taking the recorded lessons home.
7. Instrument lessons (except piano): the student provides his/her own instrument.
8. Piano Lessons: the instructor has an upright piano in her home studio and an electronic keyboard (unweighted keys) for "emergencies."
9. The instructor will be there for the appointed lesson, except in the case of natural disaster, blizzard, or serious personal illness or injury. If the instructor is unable to keep the appointment, she or he will make every attempt to call you at least 24 hours in advance to reschedule or cancel. In case of a snow emergency, call the instructor directly to find out about whether lessons will be given that day.
10. Lessons are weekly, September through May, with the following exceptions:
The week prior to and following Christmas.
Notification of when the instructor will be out of town will be given as far in advance as possible.
Summer lessons are determined on an annual basis, as agreed upon between instructor and students.
11. Some lesson books or xerox copies of music may be suggested, which must be located and purchased by the student. Or, if instructor and student agree, the instructor may purchase it for the student with the understanding that reimbursement will be made at the lesson immediately following.
12. Sharing A Timeslot. Two students may share a slot; however, please NOTE: increasing the number of students dramatically decreases individual attention and, usually, productivity. (Fair warning!) Two students may also share a time slot by alternating weeks. However, the student and payer are responsible for finding another student to alternate weeks. Payment will be accepted only from ONE paying party, on the regular monthly basis, as all normal student fees must be paid. All policies apply.
Refer-A-Friend Program
Refer a friend and receive a free lesson!
If you refer a friend and they register and pay for a month of lessons, A Higher Note will give you one free lesson!
(For example: if your friend signs up and pays for a month [4 lessons] of 1-hour lessons, you will receive one 1-hour lesson for free. The same goes for a set of 30-minute lessons: you will receive one free 30-minute lesson.)
